Support
Packet Technologies acts as the
Vendor when you require support for any
of the products that we distribute. In
addition we offer a full range of
customer support options including same
and next business day replacement,
on-site installation and training.
Our engineers have been trained by
the vendors to ensure our support is
second to none. In addition to the
vendors standard support offerings,
Packet Technologies offers additional
local support as follows:
- Telephone and email based technical support, free to our
resellers.
- Handling RMAs and vendors warranty at our cost.
- Installation services from pre-configuration service
through to fully customised and priced secure rollouts.
- Arranging training.
If one of our team can't solve your
problem then we will put the Vendor's
support team in touch with you. Just
contact us:
(09) 416 4000 or email
sales@pactec.co.nz
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